Beban W.L.L is committed to delivering top-quality products and services to all our investors with the highest level of professionalism.
If you wish to raise a concern or file a complaint regarding any of our products or services, please reach out to us through:

 support@beban.me

All submitted complaints will be formally acknowledged in writing (via electronic communication).
An acknowledgment email will be sent within five business days from the date we receive your complaint.
A detailed response and resolution will be provided within four weeks, also in writing (electronically).

If you remain dissatisfied with the outcome, you may notify the Complaint Officer, who will escalate your case to a higher authority within the Company for further review and a final decision.

If your complaint is not resolved within four weeks or if the response does not meet your expectations,
you may escalate the matter to the Central Bank of Bahrain (CBB) by visiting www.cbb.gov.bh within 30 calendar days from the date of the Company’s final response.